Terms of Use

1. Introduction

Welcome to Clicksilo. These Terms of Use govern your use of our website, services, and products. By accessing or using our website, booking or attending our classes, or using any of our services, you agree to be bound by these Terms of Use.

Please read these Terms carefully. If you do not agree with any part of these Terms, you must not use our website or services.

In these Terms, "we," "us," and "our" refer to Clicksilo, and "you" and "your" refer to you, the user of our website and services.

2. Services Description

Clicksilo offers Pilates classes and related fitness services. Our services include, but are not limited to:

• Group Pilates classes in mini-groups for different levels
• Individual Pilates training sessions
• Pilates on exercise machines (Reformer, Cadillac, Tower)
• Specialized training for strength, flexibility, and body control

Service descriptions, availability, schedules, and pricing are subject to change without notice. We reserve the right to modify, suspend, or discontinue any service at any time.

Class Booking and Attendance

To book a class or session, you may be required to:

• Create an account on our website or booking system
• Pay in advance for the class or session
• Provide accurate personal information
• Complete a health questionnaire

We reserve the right to refuse service to anyone for any reason, including but not limited to, health concerns that may make participation in our activities unsafe.

3. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account.

You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. You agree to:

• Immediately notify us of any unauthorized use of your account or any other breach of security
• Ensure that you exit from your account at the end of each session
• Not share your account credentials with any third party

We reserve the right to disable any user account at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms.

4. Cancellation and Refund Policy

Our cancellation and refund policy is as follows:

Class Cancellations

• Cancellations made 24 hours or more before the scheduled class time may be eligible for a full refund or rescheduling.
• Cancellations made less than 24 hours before the scheduled class time are not eligible for a refund but may be rescheduled at our discretion.
• No-shows are not eligible for a refund or rescheduling.

Package and Membership Refunds

• Class packages and memberships are non-refundable once purchased.
• In exceptional circumstances (such as medical conditions), we may offer a partial refund or extend the validity period at our discretion.
• Documentation may be required to support refund requests based on exceptional circumstances.

Class Cancellation by Clicksilo

We reserve the right to cancel or reschedule classes due to insufficient attendance, instructor illness, or other unforeseen circumstances. In such cases:

• You will be notified as soon as possible
• You will be offered the option to reschedule
• If rescheduling is not possible, you will be offered a full refund for the canceled class

5. Health and Safety

Participation in physical activities such as Pilates carries inherent risks. By using our services, you acknowledge and agree to the following:

You agree to:

• Provide accurate information about your health status
• Inform the instructor about any limitations, injuries, or health concerns
• Follow all instructions and safety guidance provided by instructors
• Exercise at a level appropriate for your physical condition
• Stop exercising and inform the instructor if you experience pain, discomfort, or other symptoms

We reserve the right to refuse participation to any individual whose health status we believe might put them at risk during our activities.

6. Studio Rules and Etiquette

To ensure a safe, respectful, and enjoyable environment for all clients, we ask that you adhere to the following rules:

1. Punctuality: Please arrive 5-10 minutes before your scheduled class. Late arrivals may be denied entry if it would disrupt the class.
2. Appropriate Attire: Wear comfortable, clean exercise clothing and socks. Avoid loose clothing that may interfere with equipment.
3. Personal Hygiene: Maintain good personal hygiene out of respect for others sharing the space.
4. Equipment Care: Handle all equipment with care and follow instructor guidance on its proper use.
5. Clean Up: After class, help return equipment to its proper place and wipe down machines or mats as instructed.
6. Mobile Devices: Keep mobile phones on silent mode or turn them off during class to avoid disruptions.
7. Food and Drink: No food is allowed in the exercise areas. Water in sealed containers is permitted.
8. Respect: Treat instructors and other clients with respect. Inappropriate behavior or language will not be tolerated.

Failure to comply with these rules may result in being asked to leave and, in severe or repeated cases, termination of your membership or right to use our services.

7. Intellectual Property

The content on our website, including but not limited to text, graphics, logos, images, videos, audio clips, and software, is owned by or licensed to Clicksilo and is protected by copyright and other intellectual property laws.

You may not:

• Reproduce, distribute, modify, or create derivative works of any content from our website without our prior written consent
• Use our content for any commercial purpose
• Remove any copyright, trademark, or other proprietary notices from any content
• Use our logo, brand name, or other trademarks without our prior written consent

Any unauthorized use of our content may violate copyright, trademark, and other laws.

8. Limitation of Liability

To the maximum extent permitted by law, Clicksilo and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use our services
• Any conduct or content of any third party on our services
• Any content obtained from our services
• Unauthorized access, use, or alteration of your transmissions or content
• Personal injury or property damage resulting from your participation in our activities

In no event shall our total liability to you for all claims arising from or related to your use of our services exceed the amount paid by you to Clicksilo for services during the six (6) months preceding the event giving rise to the liability.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you.

9. Indemnification

You agree to defend, indemnify, and hold harmless Clicksilo and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of another
• Your content or information provided to us

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or your use of our services shall be resolved as follows:

1. Informal Resolution: We encourage you to contact us first to seek an informal resolution to any dispute.
2. Mediation: If the dispute cannot be resolved informally, the parties agree to attempt to resolve the dispute through mediation with a mutually agreed mediator.
3. Arbitration: If mediation is unsuccessful, the dispute shall be resolved through binding arbitration conducted in accordance with the rules of the